Ecards

Ecards and other digital greetings sent to you or a recipient are stored for 12 months from the delivery date. After this time, they will no longer be available to view. Free ecards are stored for 30 days.

We are very sorry you received an inappropriate or abusive message in the form of one of our ecards.

Using our service in this way violates our Terms of Service and will not be tolerated. If you feel physically threatened, you should contact your local law enforcement authorities immediately. We will cooperate with their investigation in any way we can, consistent with applicable law and our privacy policies. Generally when users send emails of this nature, they use a false name, limiting our ability to prevent these communcations from being distributed via our service. While certain information about senders -- such as IP address and cookie number -- is gathered, we are prohibited by law from releasing that information absent a subpoena or search warrant.

If you would like, we can block your email address so that you will no longer receive ecards from our service. Please be aware that this will also prevent legitimate communications -- those from family and friends -- from being delivered. If you want to take this step, please contact us.

If you are having problems loading or viewing your ecard, the problem may be temporary. Please wait a few minutes and try again.

If you're still unable to load the ecard, you may want to try clearing your browsers cache.

Your browser’s cache stores information about the web pages you’ve visited. Clearing your cache regularly frees up disk space on your computer, increases the computer’s performance, and rids your computer of any corrupted files. Follow the instructions in your browser’s Help section for clearing the cache. Once the cache has been cleared, please close your browser window and reopen the ecard AmericanGreetings.com.

Chrome:

1. In the top-right corner, click the three vertical dots (⋮)
2. Select ‘More tools’ then ‘Clear Browsing Data’
3. In the dialog that appears, make sure the menu at the top is set to the ‘beginning of time’.
4. Select the check boxes for the types of information to be removed. At a minimum, we recommend removing cached images and files.
5. Press the ‘Clear Browsing Data’ button.

Safari:

1. To clear your history and cookies from Safari in iOS 8+, tap Settings Safari, Clear History and Website Data.
2. To clear other stored information from Safari, tap Settings; Safari; Advanced; Website Data; & Remove All Website Data

Firefox:

1. Click the menu button, choose History, and then Clear Recent History….
2. Click the drop-down menu next to Time Range to choose how much of your history Firefox will clear.
3. Next, click the arrow next to Details to select exactly what information will get cleared. 
4. Finally, click the Clear Now button. The window will close and the items you've selected will be cleared.