Q: Why isn’t my American Greetings Shop login information working, even though my email address and password are correct?
A: We have relaunched our consumer product site in order to provide our customers with a better experience. The new platform did not transfer over existing account information. We apologize for this inconvenience and ask that you please create a new account.
Q: Why do I need to create a new account for Shop if I already have one?
A: We have relaunched our consumer product site in order to provide our customers with a better experience. The new platform did not transfer over existing account information. We apologize for this inconvenience.
Q: I am already signed into my American Greetings eCard/printables account. Why do I need to sign in again to purchase paper greeting cards, party supplies, gift wrap or ornaments?
A: Currently your American Greetings eCard/printables account and our consumer products website do not have the same sign in. We are working on this to make it easier for our customers to shop both websites without having to sign in twice. For the time being, when placing a consumer products order (paper greeting cards, party supplies or any of other cool products), you will need to sign in to the shop account again with your American Greetings eCard/Printables account information. We apologize for this inconvenience.
Q: If I have an American Greetings account and I sign in, is my account information saved on the consumer products website?
A: No, the information from your American Greetings account is not saved on the consumer products website. Once you sign in to the consumer products website, the information saved will be name, email address, birthday, phone number, and password.
Q: Will my credit card information be saved when I enter it?
A: No, the payment information that you enter will not be saved to your account at this time.
Q: How do I cancel my American Greetings eCard subscription?
A: Please visit the American Greetings site where you will find instructions for canceling ecard subscriptions. Click here and this link will take to you the American Greetings Membership Info: Paid Membership page.
Q: How do I change my password?
A: Once you are signed into your account, click the "My Shop Account" link at the top of the page. Next click, "Change Password" on the left of the page. To create a new password, type in your current password and create a new password. Click, “Save New Password” when finished.
Q: How do I purchase a digital subscription?
A: Click here to purchase a digital subscription. You will be redirected to the American Greetings digital subscription membership information page.
Q: How can I update my account information?
A: Once you have signed into your account, click the "My Shop Account" link at the top of the page. This will take you to the, "My Shop Account" page where you are able to update your email address, name, birthday, phone number, email preferences and change your password.
Q: How do I update or delete my credit card information for my American Greetings account?
A: When you are in the checkout process and you are on the payment page, you will be able to update your credit card information by selecting "edit". Check the box below the credit card information to save the credit card information for future orders. Credit card information is not saved in your Shop account
Q: Can I change or cancel my order once it has been placed?
A: Contact us immediately after placing your order, and we’ll do everything we can to accommodate your request. Our orders fill pretty quickly, so the time window for changes and/or cancellations is very short. Please call 1-800-678-2736 if you need to make adjustments to your order.
NOTE: If you cancel an item purchased with a promotion or coupon, you may not be eligible to receive that promotion or discount again.
Q: What do I do if there's a problem with my order?
A: If you experience any issues with your paper greeting cards or other consumer products order please email us by clicking on the email address email@example.com or call us at of 1-800-678-2736 (Monday - Friday 8:30 am - 5:00 pm EST).
Q: Can I view my order history?
A: Yes, you are able to see your order history on your "My Shop Account" page. Click on the "Order History" link on the left hand side. For orders placed prior to 09/06/17, please contact customer service by clicking on the email address firstname.lastname@example.org or calling 1-800-678-2736 (Monday - Friday 8:30 am - 5 pm EST).
Q: What are my payment options?
A: Payment options are as followed: VISA, Discover, American Express, MasterCard
Q: How long will it take for me to receive my order?
A: We ship our orders in approximately 2-3 business days. Please be sure to take this timing and shipping method into consideration when you are placing your order. Orders that are placed on Saturday and Sunday will be shipped out on that following Monday (unless that Monday is a holiday and then it will be shipped out on that Tuesday).
Q: My promotion code isn't working. What should I do?
A: When entering a a promotional code, please make sure that you are using the right capitalization and letter & number format. For example, "FREECODE1" is the promotion -- you will need to make sure that you letters are all upper case. If you are still having issues, please email us by clicking on the email address email@example.com or calling 1-800-678-2736 (Monday - Friday 8:30 am - 5 pm EST).
Return & Refund Policy
Q: What is your return and refund policy?
A: You have 30 days from delivery to return the items for a full refund. Please contact customer service at 1-800-678-2736 (Monday - Friday 8:30 am - 5 pm EST) for return and refund as well as for an exchange. A shipping label will be sent you in order for you to return the item(s). Attach label to the outside of the package. You will not be refunded for shipping cost. Once American Greetings has received the item(s), you will then see a refund within 5 - 7 business days in the form of your original payment. NOTE: Ornaments that are damaged and have passed the 30 days to return may be denied a refund or exchange. Wrapping paper that has been opened cannot be returned.
Q: How much is the return shipping fee?
A: American Greetings does not charge to ship return item(s), you will be sent a prepaid shipping label.
Q: Can online items be returned in a store?
A: No, American Greetings retailers and Carlton stores will not be able to refund items purchased online. To receive your refund you must ship your item back using the label provided by customer service.
Q: How do I check the status of my order?
A: To check the status of your order access your "My Shop Account" section of our site. Then under "Order History" click the "track packages" link to view the current status of your order. For orders placed prior to 09/06/17, please contact customer service by clicking on the email address firstname.lastname@example.org or calling 1-800-678-2736 (Monday - Friday 8:30 am - 5 pm EST).
Q: How is sales tax calculated into my order?
A: The tax rate that is applied to your order is combined with state and local rates for the address where your order is being shipped. American Greetings charges sales tax on orders being shipped to Ohio and California.
Q: Are the ornaments sold online the only ornaments American Greetings offers?
A: No, the ornaments that are sold online do not represent the entire ornament collection. Our retailers may have some or all of the ornaments that are being sold online. You can find additional ornaments at some of our retail partner locations. There is a possibility that a retailer may have a different version of an ornament that we are selling online. If you have purchased an ornament online and you found the ornament at cheaper price, we will price match. In order to match the lower price, we will need to confirm the retailers pricing.
Q: Are the items offered online also available in store?
A: Greeting cards and greeting card bundles, will vary by retail partners and locations. Party supplies, gift wrap and stationery sets can be found online and in store.
Q: Do you sell at wholesale price?
A: We apologize, we currently do not sell at wholesale price. We hope in the future that we are able to support wholesale purchases.
Q: Do you have personalized cards?
A: The consumer products website does not currently have any cards that you are able to personalize. However, you able to visit our sister site and create personalized cards http://www.cardstore.com/.
Q: My music card isn't working, what can I do?
A: Please call customer service at 1-800-678-2736 (Monday - Friday 8:30 am - 5 pm EST) if your music card isn't working properly and they will send you a replacement.
Q: Do you keep my credit card information in your system?
A: As a registered user, you may store your credit card information to save time during the checkout process. It is our top priority to ensure that your credit card information is entirely safe. We use Secure Sockets Layer (SSL) to encrypt your credit card number to prevent unauthorized access.
Q: Will you share my personal information?
Q: How will you protect my security?
A: AmericanGreetings.com's first priority is always you, our customer, which involves providing you with information on how to protect yourself from ecard email scans impacting our industry. Please click here for more information.
Q: Is there any adware or advertising software on this site?
A: No, AmericanGreetings.com is an advertisement free website.
Q: What is American Greetings' commitment to Accessibility?
A: American Greetings is committed to making accessibility a core consideration in our website design and development efforts. If you have questions or feedback regarding our accessibility features, or if you need assistance using our website, please call 1-800-678-2736 or email us at: email@example.com.
Q: What kind of emails should I except to be receiving once I have a created an account?
A: You should only receive transactional emails such as; create an account, order confirmation and order has shipped.