Welcome to the American Greetings Help Center

We're sorry for the trouble you're experiencing signing in.

If the sign in button is unresponsive, or if you receive an error message regarding reCaptcha, that typically means there is some type of security feature on your device that's blocking the sign in.

We think using an Incognito or Private browser window will help resolve the issue.

Please use the following instructions to open an Incognito or Private browser tab in Chrome:

• Click the three vertical dots in the upper right hand corner
• Select New Incognito Window
• You should see a message that says "You’ve gone Incognito"
• Type our web address in the URL bar, and try again

As a paid member, you can send as many ecards, SmashUps™ and Creatacards from our extensive collection as you would like. All memberships include access to great benefits like:

• Send your ecards to any social platform
• Include gift cards with your ecard
• Personalize and print store-quality cards from home with Creatacard™
• Member tools such as AI Messaging, Address Book, Reminder Service and prescheduled ecards
• PLUS much more!

A membership can be purchased for $29.99 per year or just $39.99 for two years. Monthly memberships are also available for $6.99 each month. Taxes may apply. To sign up for our membership, please click “Start Your Membership” at the top of our website.

You can also register for an account to send free cards.

For more information about membership, please see our Member Benefits page.

1. Click the “My Account” link located at the top of the screen and select “Change Password.”
2. Type in your current password and your new password and select “SAVE NEW PASSWORD.”
3. If you’ve forgotten your password, select “Forgot Password?” and enter your email address. You’ll receive an email informing you how to proceed.

Please make sure that your password is entered correctly by using the “show” button located next to the password field. Keep in mind that passwords must contain at least eight or more characters, a mix of upper and lower case letters (at least one upper case letter), and at least one number.

If you’re getting a “please correct your email or password” error, you may be inputting an email address or password that does not match what we have on file.

Some of the more common reasons for this are:

• Quotation marks, brackets or spaces before or after the email address
• Automatic fill-in of password information by your computer
• Additional characters or spaces in either field

We recommend that you manually type your email address and password. If that does not resolve the issue, you can also reset your password.

It depends on whether your ecard was delivered immediately or scheduled for future delivery.

Ecards sent for immediate delivery cannot be canceled, retrieved or edited. In the case where the wrong email address was used for a recipient, you can resend the ecard to a corrected email address via the Sent Cards page, under My Account.

Ecards that are scheduled for delivery for a future delivery date may be canceled up to 24 hours before the delivery date.

To cancel a scheduled ecard, press the “My Account” link at the top of the screen and then select “Scheduled Cards” (it’s located on the left side of the screen on your desktop or tablet and toward the top of the screen on your smartphone).

The “Scheduled Cards” screen is organized by month, with the most recent activity displayed automatically. To find the ecard you wish to cancel, you may need to adjust this filter. Once you locate the ecard, choose “Cancel” (located under the picture of the ecard).

American Greetings memberships renew automatically. If you do not wish to have your membership renew, please visit the Manage Membership page to cancel your membership. You will select the “Do not renew membership” option, and your membership will expire at the end of your term. Please note, charges already incurred may be non-refundable under the terms of your membership. You may continue to use your membership until it expires.

As a member, you can add a gift card to your ecard from many leading retailers.

1. Choose any ecard and personalize.
2. After adding your personal message, select the “Send or Share” button and then select the “Send by Email” button.
3. Within the Add a Gift Card section, click “Yes, please!”
4. On the next page, you will have the option to select a gift card from one of the many retailers.
5. After you choose your gift card option, you will continue to the next step to choose the value of the gift card and enter your payment information.
6. Confirm your total and click “PURCHASE & SEND.”